Hybrid Working for the Call Centre
Business as Unusual – Call Centres Take on a New Role
Call centres have a unique opportunity to transform during these challenging times. Businesses are shifting from in-person service to a greater reliance on call centres, staffed by employees in a hybrid model of working from home (WFH) and working in the office. The opportunity involves not just meeting but raising levels of service during a very difficult time, to strengthen customer relationships, employee loyalty, and your competitive advantage.
In today’s new business environment, “business as usual” is no longer the successful strategy it once was.
At the front line for customer interactions, the call centre is more important than ever before.
Poly offers a range of professional tools for call center operatives. The Poly Solutions Guide for Call Centers will help you choose the right solutions that fit your individual needs.
Recommended options are outlined for:
- Customer Service Representatives (CSRs) in the office
- Hybrid CSRs in an office or working from home
- CSRs who work from home
- Outbound sales teams
- IT Help Desk
- Customer Success Teams
Selection of Poly Call Centre Headsets
Talk To Us
Talk to us today to learn about the benefits of Poly solutions for enterprise collaboration. Avail of our 30+ years expertise in professional communications and collaboration and we will help you choose the right solution for your needs. Image Supply Systems is a Poly Gold Partner.
Contact us on
T: +353 (0)1 478 2520
E: sales@imagesupplysystems.com
