Poly Call Centre Headsets
Call centres used to be separate and distinct areas of the business – separated physically, technologically, and culturally. Fast forward to today and the call centre has evolved into multiple teams closely integrated with the wider business, and with each other. Customer Service Representatives (CSRs), IT, Sales and other workers need devices that fit their role and can enable great user and customer experiences whether they are in the office, working from home (WFH) or in a hybrid situation.
Contact us on +353 (0)1 478 2520 to discuss your call centre and remote working requirements or email sales@imagesupplysystems.com.
Recommended Solutions
CUSTOMER SERVICE REPRESENTATIVES – Office
Day in day out, CSRs are the voice of your company. How do you make sure they sound professional?
Communications Needs:
- A comfortable headset for all-day use as an intensive phone user
- Excellent microphone pick-up to ensure call clarity with customers
- Simple controls to easily manage and switch between calls
- Protection against background noise interrupting conversation
- A good video experience to collaborate and sync with team members
EncorePro 520
- Excellent audio quality, proven durability, and all-day comfort for busy call centre agents
Helps agents stay responsive and comfortable, with six axis adjustability ensuring a great fit
Ensures accurate positioning with a flexible noise-canceling microphone boom that enables better sound quality and clearer conversations with voice-optimized frequency response
Offers SoundGuard Digital technology for advanced acoustic protection (anti-startle, G616, and TWA)
CUSTOMER SERVICE REPRESENTATIVES – Working From Home/ Office
CSRs are the voice of your company. How do they continue to sound professional when transitioning from an office to a WFH environment?
Communication Needs:
- A comfortable headset designed for all-day use
- Excellent microphone to ensure call clarity with customers
- Simple controls to easily manage and switch between calls
- Protection against background noises interrupting conversations
- A good video experience to collaborate and sync with team members
EncorePro 520
- Excellent audio quality, proven durability, and all-day comfort for busy call centre agents
- Over-the-head, binaural, noise-canceling headset that connects to aPC or desk phone with Poly audio processors – ideal for telephone-intensive users
- Helps agents stay responsive and comfortable, with six axis adjustability ensuring a great fit
- Offers SoundGuard Digital for advanced acoustic protection (anti-startle, G616, and TWA)
- Portable, Quick Disconnect (QD) headset for moving from the office to WFH environment seamlessly
Datasheet
CUSTOMER SERVICE REPRESENTATIVES – Working From Home
CSRs are the voice of your company. Now that employees are working from home, you need to equip them with the right tools so they can sound professional.
Communications Needs:
- A comfortable headset to last you through your shift
- Excellent microphone pick-up to ensure clarity with live customers
- Simple controls to easily manage and switch between calls
- Protection against background noise interrupting conversations
- A good video experience to collaborate with team members and visually connect with customers
EncorePro 525 USB
- Excellent audio quality, proven durability, and all-day comfort for busy call centre agents
- Over-the-head, binaural, noise-canceling headset that connects to PC via USB and is ideal for intensive PC softphone users
- Helps agents stay responsive and comfortable, with six axis adjustability ensuring a great fit
- Ensures accurate positioning with a flexible noise-canceling microphone boom
- Offers SoundGuard Digital technology for advanced acoustic protection (anti- startle, G616, and TWA)
OUTBOUND SALES TEAM
Your sales teams need in-office mobility with crystal clear connections.
Communications Needs:
- Sensitive conversations need to stay private
- Need to tune out office noise and nearby conversations
- Wireless to roam – move into a private space for certain conversations
- Simple controls to easily manage and switch between calls
Savi 8220 Office
- For seamless management of PC, mobile, and desk phone calls
- Enterprise-grade DECTTM headset with Active Noise Canceling (ANC) (S8220)
- Noise canceling microphone with close conversation limiting
- Line of sight range up to 590 feet/180 meters
- Up to 13 hours talk time with over-the-head (OTH) models (S8210/S8220)
Datasheet
IT HELPDESK
Your helpdesk employees need a stereo, bluetooth headset so they can hear what matters.
Communications Needs:
- Need to connect to multiple devices
- A comfortable and reliable headset with ANC
- Need a headset that has enhanced voice alerts announcing caller ID, mute and connection status, talk time level, etc.
Voyager Focus UC
- Stereo Bluetooth® headset that lets users focus on work – not the chaos around them
Wireless connection for ultimate flexibility across laptops, Bluetooth- enabled desk phones, mobile phones, and tablets
Ability to move and change locations with up to 98 ft (30 m)
Up to 12 hours (10 hours with ANC on) of talk time
Brilliant audio that removes distracting sounds that keep you from focusing or being heard clearly
Intuitive features and a comfortable design delivering a great experience
Datasheet
CUSTOMER SUCCESS
Your customer success teams need a reliable headset to hear and be heard all clearly day.
Communications Needs:
- A comfortable headset for all-day use as an intensive phone user
- Excellent microphone pick-up to ensure clarity with live customers
- Simple controls to easily manage and switch between calls
- Protection against background noise interrupting conversations
EncorePro 700 Series
- Contact centre headsets with superior audio and exceptional durability for the ultimate customer experience
- Excellent noise canceling for accurate voice interactions and fewer repeats
- Voice-optimized frequency response for clearer conversations
- Unique telescoping microphone and pivoting boom
- A strong and durable reinforced lightweight headband
Datasheet
Image Supply Systems is a Poly Gold Partner.
Contact us for further information about Poly headsets and video conferencing solutions:
T: +353 (0)1 478 2520
E: sales@imagesupplysystems.com
