Technical Support & Managed Services
We provide comprehensive technical support and managed services for AV and VC systems; designed to promote optimum performance and seamless usage.
Contact us for further information about our support and maintenance services.
audio visual support contracts
Support contracts are tailored to suit Client requirements, combining remote and onsite technical support, monitoring and management.
SERVICE FEATURES
- Dedicated account manager
- Bespoke service level agreements
- Guaranteed response times
- Remote and onsite engineer technical support
- Remote AV monitoring and management
- Pro-active maintenance checks and reports
- Loan replacement equipment
- AV audits and recommendations
REMOTE TECHNICAL SUPPORT
We offer remote technical support via industry leading remote network monitoring and management platforms.
This enables us to easily detect and troubleshoot network and IP device problems in real-time. Remote support platforms allow us to remotely access connected devices, manage device power, perform network diagnostics, and be alerted in real-time about network and device issues.
KEY BENEFITS OF SUPPORT CONTRACTS INCLUDE:
AVOIDANCE OF DOWNTIME
Proactive monitoring and maintenance promotes the optimum functioning of AV and VC systems, thus minimizing downtime of devices. Routine checks allow for early detection of faults and resolution, thus avoiding unnecessary issues during usage.
GUARANTEED RESPONSE TIME
Our maintenance contracts include priority support and guaranteed response within specific timeframes. This offers crucial peace of mind to our clients, who are assured that reliable help is available to keep operations running.
LOAN EQUIPMENT
Ensuring that client business operations can continue despite technical failure is our priority. In the event that equipment is removed for repair, loan replacement is available to minimize interruption to usage.
Contact Us To Discuss Your Support Requirements
We look forward to hearing from you.