Technical Support & Maintenance Services
As organisations increasingly depend upon AV and video conferencing systems for daily communication and collaboration, the availability and reliability of such facilities is vital.
ISS Audio Visual provides comprehensive preventative maintenance and technical support services for AV and VC systems; designed to promote optimum performance and seamless usage.
SUPPORT & MAINTENANCE CONTRACTS
We offer support contracts that are tailored to suit Client requirements, combining preventative maintenance checks and guaranteed technical support levels.
Contact us for further information about our support and maintenance services.
Contracts typically feature:
- Free telephone technical support during business hours
- Guaranteed support response times
- On-site technical support visit packages at reduced rates
- Loan equipment during repair
- Preventative maintenance checks with full maintenance reports and recommendations
KEY BENEFITS OF SUPPORT CONTRACTS INCLUDE:
AVOIDANCE OF DOWNTIME
Proactive maintenance promotes the optimum functioning of AV and VC systems, thus minimizing downtime of devices. Routine checks allow for early detection of faults and resolution, thus avoiding unnecessary issues during usage.
GUARANTEED RESPONSE TIME
Our maintenance contracts include priority support and guaranteed response within specific timeframes. This offers crucial peace of mind to our clients, who are assured that reliable help is available to keep operations running.
Ensuring that client business operations can continue despite technical failure is our priority. In the event that equipment is removed for repair, loan replacement is available to minimize interruption to usage.
Contact Us To Discuss Your Support Requirements
We look forward to hearing from you.
REMOTE TECHNICAL SUPPORT
We offer remote technical support via Domotz remote network monitoring and management systems.
A Domotz system is an all-in-one remote network monitoring and management solution that enables us to easily detect and troubleshoot network and IP device problems in real-time. This system allows us to remotely access connected devices, manage device power, perform network diagnostics, and be alerted in real-time about network and device issues. Domotz is approved by Crestron.