Onsite Audio Visual Support Engineer
Image Supply Systems is a leading provider of professional audio visual and conferencing solutions, serving Irish and international markets.
Due to expansion we are currently looking for an Onsite Audio Visual Support Engineer to join our team.
The ideal candidate will have at least one year of experience in AV and video conferencing support.
- Full time permanent
- Based in Dublin with nationwide travel
The On-Site AV Support Engineer is responsible for providing technical support and troubleshooting expertise for audio-visual systems and equipment at client locations. They play a crucial role in ensuring that AV systems operate smoothly, resolving any technical issues promptly, and delivering a high-quality audio-visual experience to end-users. The On-Site AV Support Engineer interacts directly with clients and end-users, delivering exceptional customer service and technical assistance.
This role is based in a one primary Dublin site, with occasional visits to a second Dublin site.
Duties & Responsibilities
- AV System Support: Provide on-site technical support for audio-visual systems, including video conferencing setups, displays, projectors, audio processors, microphones, cameras, and control systems.
- Troubleshooting: Diagnose and resolve technical issues related to AV equipment, connectivity, and functionality, either remotely or on-site.
- System Maintenance: Perform routine maintenance and updates to AV systems to ensure optimal performance and reliability.
- End-User Training: Train end-users on how to operate AV systems effectively, including conferencing equipment, presentation tools, and control interfaces.
- Issue Resolution: Respond to service requests and trouble tickets promptly, escalating complex issues to higher-level support or engineering teams as needed.
- Documentation: Maintain detailed records of service requests, troubleshooting steps, and issue resolutions to build a knowledge base and streamline future support processes.
- Collaboration: Coordinate with the internal support team and AV installation staff to address ongoing issues and improve the overall performance of AV systems.
- Client Communication: Communicate with clients and end-users in a professional and courteous manner, keeping them informed about the status of their service requests and resolutions.
- Equipment Inventory: Assist in managing AV equipment inventory, tracking stock levels, and coordinating equipment replacements or upgrades.
- Upgrades and Enhancements: Recommend system upgrades and enhancements based on user feedback, industry trends, and technological advancements.
- Health and Safety: Adhere to safety regulations and protocols while providing on-site support to ensure a safe working environment for oneself and others.
- Proven experience in providing technical support for audio-visual systems, preferably in an on-site capacity.
- Strong knowledge of audio-visual equipment, including troubleshooting procedures and best practices.
- Familiarity with AV control systems and programming is advantageous.
- Excellent problem-solving skills and the ability to think analytically in a fast-paced environment.
- Effective communication and interpersonal skills to interact with clients, end-users, and team members.
- Customer-oriented approach with a strong commitment to delivering exceptional service.
- Willingness to travel to client sites as required.
- Ability to work independently and efficiently to meet service level agreements (SLAs) and resolve technical issues promptly.
- A full (clean) driving license is not essential but advantageous.
- All candidates must speak English fluently.
- Familiarity with Crestron, Extron and QSC technology is an advantage.
- Familiarity with Teams and Zoom room solutions is an advantage.
- Knowledge of IT and networks desirable.
- Permanent, full time
- Hours: 37.5 hours per week Monday – Friday excluding public holidays
- Competitive salary based on experience.
To apply for this position, please send your CV and cover letter by email to: firstname.lastname@example.org
Why you should join Image Supply Systems:
- Competitive salary and benefits packages
- Image Supply Systems is a growing company in a dynamic and exciting industry
- Varied project work
- Opportunities for further skills training
- Strong teamwork ethos
- Exceptional staff retention
- Excellent client retention